Getting started
Install, see what's missing, and publish your first reviewed batch.
Read the article: Getting startedLumi help center
Step-by-step answers for merchants and agencies using Lumi in Shopify admin. Can't find what you need? Email lumi@configurate.com with your store domain.
Help articles
How credits work
Costs per draft, resets, expiry, and refunds for failed items.
Read the article: How credits workBrand voice, writing rules, and languages
Shape every draft before a large batch.
Read the article: Brand voice, writing rules, and languagesAutomation for new products
Optional Maintain automation, with drafts or automatic publishing.
Read the article: Automation for new productsRestore and export
Undo eligible changes and export a record of what went live.
Read the article: Restore and exportSecurity and data handling
Permissions, AI processing, and what happens when you uninstall.
Read the article: Security and data handlingFind the right answer fast
| If you need to | Start here |
|---|---|
| Run my first batch | Getting started |
| Know what a batch will cost | How credits work |
| Stop drafts mentioning brands, or ban a word | Writing rules |
| Draft new products automatically | Automation |
| Undo a published change | Restore and export |
| Know what happens if I uninstall | Publishing and uninstall safety |
| Check an API integration | API documentation |
Common questions
How do I contact Lumi support?
Open Support in the Lumi admin, or email lumi@configurate.com. Include your store domain and what you were trying to do. Never send passwords or API keys.
Where do I see what Lumi published?
Published changes in the Lumi admin lists every change published through Lumi, with before and after values where saved.